These Terms of Service outline the rules and regulations for using our website, purchasing our products, and engaging with our services. By accessing this website, you agree to these terms. Please read them carefully.
1. General Information
1.1 About Us
Natural Amu Ltd (“Natural Lamu”) is committed to providing 100% natural skincare products crafted with care. Our headquarters is located at Lamu. For inquiries, please contact us at contact@natural-lamu.com or +254 0708 857146.
1.2 Eligibility
You must be at least 18 years old or have parental/guardian consent to make purchases on our website.
1.3 Use of the website
You agree to use our website for lawful purposes only. You must not use the website in a way that may impair the performance, corrupt the content, or reduce the overall functionality of the website.
2. Products and Orders
2.1 Product Information
All products are described as accurately as possible. However, variations in color, texture, or scent may occur due to the natural ingredients used.
2.2 Orders
- Placing an order indicates your agreement to purchase the selected items.
- Orders are subject to availability.
- We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspicion of fraudulent activity.
2.3 Pricing
All prices are listed in Kenyan Shillings (KSH). Prices may vary depending on promotions or changes in costs.
3. Payment
We accept the following payment methods:
- MPesa Mobile Money
- Visa and Mastercard
-
Other means of payments offered by the PesaPal online payments platform
All payments must be made in full before products are shipped. The total price of your order, including taxes and shipping fees, will be displayed at checkout before you confirm your purchase. Once your order is placed, you will receive a confirmation email with the details of your order.
4. Shipping and Delivery
We offer shipping within Kenya. Delivery times and costs will be displayed at checkout. We aim to deliver your order within the estimated delivery time; however, delays may occur due to unforeseen circumstances.
Risk of loss or damage to the products passes to you upon delivery.
5. Returns and Refunds
5.1 Return Policy
- Returns are accepted within 14 days of delivery for unused and unopened items in their original packaging.
- To initiate a return, contact us at contact@natural-lamu.com with your order number. You must provide proof of purchase (e.g., order confirmation email).
5.2 Refund Policy
- Refunds will be processed within 7 days after receiving and inspecting the returned items.
- We reserve the right to refuse a refund or exchange if the product is not returned in its original condition.
- Shipping fees are non-refundable.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Limitation of Liability
Natural Lamu is not liable for any damages, losses, or injuries resulting from the use or misuse of our products beyond their intended purposes.
8. Intellectual Property
All content on this website, including images, text, and logos, is the property of Natural Lamu and may not be used without our explicit permission.
9. Governing Law and Dispute Resolution
These terms are governed by the laws of Kenya. Any disputes will be resolved through arbitration in accordance with Kenyan law.
10. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of the website indicates your acceptance of the revised terms.
11. User Conduct
By using our website, you agree not to:
- Violate any laws or regulations.
- Misuse the website or interfere with its functionality.
- Submit false or misleading information.
12. Termination
We may terminate or suspend your access to our website at our discretion if you breach these terms.
13. Contact Information
For questions or concerns about these Terms of Service, please contact us:
- Email: contact@natural-lamu.com
- Phone: +254 708 857146
This document is intended to provide transparency and protect both Natural Lamu and its customers. By using our website, you agree to these terms.